Visiting Hours

Medical/Surgical Floors
8:00 a.m. – 8:00 p.m.

Intensive Care Unit (ICU)
8:00 a.m. – 8:00 p.m.

IMC
8:00 a.m. – 8:00 p.m.

Emergency Department
24 hours a day under the discretion of the nurse.

Women's Services:
Postpartum
8:00 a.m. – 8:00 p.m.
(except for significant other – unlimited)

Gynecology
8:00 a.m. – 8:00 p.m.

Nursery
24 hours
(open to parents/siblings only)

Hospital Visiting Rules

1. Only two visitors per patient are allowed at any one time with the exception of the Emergency Department, where only one visitor is permitted. Visitors are limited to immediate family in intensive care units.

2. Children under age 12 are not allowed on the units other than Women's Services, unless approved by the department manager/designee and accompanied by an adult.

3. Visiting may be limited under the following conditions:
a. Under a doctor's specific order
b. Upon a patient's request
c. At the discretion of nursing personnel to provide a patient with treatment and rest.

4. For critical or seriously ill patients, (at the discretion of the Nurse Manager, Director and/or Administrative Supervisor), extension of visitation hours for immediate family members may be permitted.

Restrictions

When hospital restrictions occur for phone, visiting, mail, etc., a collaborative process will occur between caregivers, family members and the patient after fully explaining the rationale for decisions. The restrictions will be evaluated for therapeutic effectiveness.

Exceptions and night visiting are at the discretion of the Administrative Supervisor/designee, based on the needs of the patient.

Special Area Rules

1. Isolation: One visitor at a time is permitted with special precautions used to protect the visitor from cross infection. Efforts should be made to limit the visitor to next-of-kin.

2. Visiting "Not for Publication" patients: The patient's permission must be obtained in each instance before allowing anyone to visit.

Patient Discharge

The nurses will help patients gather their belongings and provide discharge instructions. Upon discharge, patients will first be escorted to the Patient Service Representative Office to finalize payment arrangements and then to their waiting ride.

The Gift Shop is located across from the Courtyard Café on the first floor and features a selection of cards, candy, gifts, as well as magazines and personal items. As a reminder, please check with the nurse before giving a patient any food or candy. Flowers are not permitted in the Intensive Care Units.

Public telephones are located throughout the hospital.

A meditation room for private reflection is located near the waiting area of the outpatient department.

The days and hours of service for release of information to patients and/or their family(ies) as appropriate are:

Monday – Friday, 8:00 a.m. – 4:30 p.m.

Patients may pick up records after 4:30 p.m. and before 6:30 p.m. during the week, if the HIM/Medical Records ROI clerk has called them to say that their records are ready for pick-up. Otherwise, they must wait until the regular hours of service.

The staff should NOT send patients and/or their families to the department. They should always refer them to the volunteers desk for information and assistance with completion of the authorization to release medical information. The HIM/Medical Records Department is staffed by one person on the weekend, so there will be no release of patient information by HIM/Medical Records to a patient or family member on the weekend.

Patient information requested by other healthcare providers, e.g., hospital emergency rooms, will be provided as usual, this only relates to patients and/or their family members requesting the information.